Privacy Policy

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At TrulyMadly Travels Private limited, hereafter referred to as “TMT”, we specialize in providing tailored travel services to renowned destinations around the globe. We are committed to protecting your privacy and ensuring the security of the personal information you share with us.

Our Privacy Policy applies to ‘customers’ who purchase, plan to purchase, or inquire about services from TMT via any of our customer touchpoints, including our website, WhatsApp chat, emails, and offline channels like phone calls (collectively termed "Market Channels"). This policy outlines how we collect, use, disclose, and secure your personal information when you interact with us through these channels. We encourage you to read this policy thoroughly to understand how we manage your information.

By using or accessing these Market Channels, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please refrain from using or accessing these channels.

Our Privacy Policy does not cover third-party websites, mobile applications, or services that you may use in connection with our services. Please be aware that we collaborate with various third parties to provide and enhance our services.

For the purposes of this policy, 

• The website, https://trulymadlytravels.com/ , is the property of and is operated by the TrulyMadly Travels Private Limited Company (‘TMT’). 
• All the terms ‘TMT’, or ‘we’ or ‘us’ refer to the owners of the above-mentioned website. 
• All the terms ‘you’ or ‘your’ refer to ‘customer’.  

 Personal information may be collected through various channels, including:

• Direct communications such as emails, website requests, phone calls, WhatsApp messages, or in-person interactions.
• Feedback provided via Google reviews or other chat platforms.
• Information provided by family members or friends who book services on your behalf.
• Data collected through cookies on our website.

Please Note: If you provide us with personal information of another customer for booking purposes, you must ensure that you have obtained their prior consent regarding the information shared and informed them of our Privacy Policy. Providing such information will be considered as having obtained explicit consent.

Personal data includes any details that can identify an individual, excluding information that has been anonymized. We collect personal information only when it is essential for providing our services or when you grant us explicit consent. The information we collect includes both the data you provide directly to facilitate our services and technical data collected automatically. This information may include:

• Request a Tour Quote or Inquiry:  When you contact us to inquire about services or to book a package or tour, we may collect personally identifiable information. This may include your name, the number of adults, the number of children, telephone number, email address, and details regarding your trip. We do not intentionally collect detailed personal information from children under 18 years of age, except for providing travel services. Additionally, if a user is under eighteen, we will not request their personal information without verifiable consent from a parent or legal guardian. Please be aware that we do not offer travel services for individuals under the age of 18 unless they are accompanied by a parent or legal guardian.
• Travel Preferences: We may gather information regarding your travel preferences, such as preferred destinations, travel dates, accommodation choices (example – non-smoking room, additional bed, balcony room, etc.,), dietary requirements (example – meal preferences) or any other special requirements.
• Communication Data: We may collect data from your interactions with us, including emails, chat conversations, and feedback. This also includes any additional personal information you provide during the booking process to help us tailor your tour to meet your expectations.
• Website Usage Information: When you visit our site, we may automatically collect data such as IP addresses, screen resolution, device type, operating system, browser type/version, and navigation patterns, including visit duration and pages viewed (collectively termed as ‘browsing information’). This aggregated data helps us gain a comprehensive understanding of our visitors and their interactions with our website, rather than focusing on individual details. We use this information to evaluate how users navigate and engage with our site, including metrics like visit frequency and duration for each webpage. Additionally, we use cookies to improve your browsing experience by facilitating smoother navigation. Cookies are small data files placed on your computer that help recognize you to the server when needed.
• Financial Information: We use secure payment gateways to manage transactions between you, us, tour operators, and partners when necessary. These payment providers comply with PCI DSS standards to ensure the security and privacy of your data and handle payments on our behalf.  In some cases, you may need to provide your bank details through our Market Channels for specific purposes, such as processing refunds. This information will be used solely for the intended refund. Please do not send your credit card details in writing or via email. We will never request this information, as we do not require it. 

Additional information: Depending on the nature of your interaction with us and the products or services you use, we may collect the following types of information:

• Visa Services: If you request visa-related services, we may collect copies of your passport, bank statements, completed application forms, photographs, and any other documentation required by the relevant embassy for processing your visa application.
• Forex Services: For foreign exchange (Forex) services, we may require passport copies, air tickets or travel authentication documents to verify confirmed travel, and any other documents necessary to process your Forex transaction. Please note that we will not buy or sell Forex but only provide assistance. 
• Travel Photos and Videos: If you provide or are featured in travel photos or videos, we will seek your explicit consent before using them. These materials may be displayed on our website and social media channels to inspire and inform other customers.
• Feedback and Reviews: We collect feedback and reviews you provide via email, Google reviews, phone, WhatsApp chats, or other communication channels.
• Third Party provided Information: Information about you may also be shared with us by our local service providers during your trip such as accommodation, transport, and hotel operators (if any). This is necessary for managing your reservations, responding to questions about your trip, or addressing any issues related to your bookings.
• Social Media Information: When you interact with us on platforms like Facebook or Instagram, we may collect basic account information (such as your name) and content you share (including comments, messages, reviews, photos, and videos).

We process your personal information only when we have a valid legal basis. Generally, we use your information to build and improve our relationship with you for the following purposes:

• Booking and Reservations: We use your personal information to manage bookings, reservations, and payments for your travel arrangements. This includes the following reasons but not limited to: - a) confirming your reservations with third parties, b) sending booking confirmations through email or WhatsApp, c) providing updates or changes to your bookings, d) enabling our travel agents and partners to contact you, if needed, e) send you payment reminders, f) send you important notices and communications regarding our services availed, g) soliciting service reviews, and h) contacting you on your birthday or anniversary to offer special gifts or promotions.
• Personalization: We utilize the information you provide to customize your travel experience and adjust our services to align with your preferences.
• Communication: We use your contact information to keep you informed about your bookings, provide updates on your travel plans, and address any inquiries or feedback you may have before or during the trip.
• Sharing Information with Third Parties: To process your bookings or inquiries, we may need to share your data with third parties to fulfill our services or confirm reservations.
• Marketing: With your consent, we may use your contact details to send promotional offers, newsletters, and updates about our services. Additionally, we may use your information to deliver services or respond to requests, and to keep you informed about our new travel packages, new destinations, and special promotions.

Consent:

• Direct Marketing: We process your personal data for direct marketing communications (such as emails or WhatsApp messages) based on your explicit consent. You may withdraw your consent at any time, and we will cease these communications upon request.
• Product and Service Development: We seek your consent to use insights from your data to develop and refine new products and services, ensuring they meet your expectations.
• Business Promotion: We use your data for marketing and promotional activities only if you have given explicit consent to receive such communications.
• Enhancing Customer Experience: We may use your data to analyze and improve our services, tailoring our offerings to better meet your needs, based on your consent.

Legitimate Uses 

• Specified purposes such as booking and inquiry processing: We process your personal information to fulfill our service obligations, such as managing travel reservations, coordinating with partners, and providing the services you requested. This is necessary to provide services to you, unless, you object to such processing.
• Legal or Regulatory Compliance: This includes a) Tax reporting where we process personal data to comply with legal requirements, including sharing necessary information with government authorities for tax purposes; b) Audits where we may provide certain information, such as customer names and trip details, to statutory auditors as required for compliance and financial reporting; and c) Legal Requests where we may disclose your information in response to legal requests or to comply with regulatory obligations.
• Vital Interests such as medical emergencies: In the event of medical emergencies, we may process your personal data to contact medical or insurance providers if necessary to ensure your safety.

To ensure the efficient and effective operation of our business and to meet our contractual obligations in providing you with the expected services, it is occasionally necessary for us to share your personal information with select third parties. Such sharing will occur only for specific, legal, and legitimate purposes.

• Service Providers: We may disclose your information to service providers and third-party suppliers, including airlines, hotels, visa consulates, transportation services (such as bus, cab, and rail), and other relevant entities necessary to fulfill your booking. By making a booking with us, you consent to the sharing of your information with these providers.
• Third-Party Vendors: We engage third-party vendors to perform tasks on our behalf, such as payment processing, data hosting, and managing data processing platforms. Your personal data may be shared with these vendors to facilitate these functions.
• Network Associates: This includes tour operators, travel agencies, and other partners who collaborate with us to deliver travel and tourism services. Sharing information with these network associates is essential for coordinating and enhancing the services we offer.
• Government and Regulatory authorities: In compliance with legal and regulatory requirements, we may disclose your information to government authorities at border crossings, for health declarations (such as COVID-19 testing or vaccination status), or in connection with visa and other travel-related requirements.
• Data Analytics Providers: To improve our services and customer experience, we may share information with data analytics providers. These providers help us understand how users interact with our website and services.
• Insurance Providers: In case of emergencies or if we need to act on your behalf, we may provide relevant information to insurance providers, their agents, or medical personnel. This may include sensitive information necessary for emergency response or claims processing.

We may disclose your personal information under the following circumstances:

• Legal Requirements: When required by a court, government, taxation authority, law enforcement agency, or similar body.
• Professional Advisors: To our auditors, accountants, consultants, or insurers who provide necessary professional services, including legal, financial, and insurance advisory.
• IT and System administration: To third-party service providers who manage our IT infrastructure, system administration, and other technical support services.

Your personal information is stored in secure databases managed by us or our trusted service providers, primarily hosted in India. We retain your data only for as long as needed to fulfill the purposes for which it was collected. We may retain your personal information, including your name, contact number, address, email ID, and travel preferences, as well as details about your past trips purchased from us, for extended periods to enhance the quality of our services and tailor our offerings to better meet your needs. If you have any objections or wish to request the deletion of your data, please contact us via management@trulymadlytravels.com. 

Please note, in certain circumstances, such as compliance with legal, tax, or regulatory obligations, or to address potential disputes, your data may be retained for longer periods. 

For any questions or further information about our data handling practices, please do not hesitate to contact us through our official email ID management@trulymadlytravels.com.

To provide you with the products and services you have booked, we may need to transfer your personal information to providers located in the destinations you are traveling to. Note that data protection standards in these countries may differ from those in your home country and may not have the same protection. 

We take steps to protect your data, such as:

• Data Limitation: Sharing only the information necessary to fulfill our contractual obligations.
• Contractual Safeguards: Implementing specific contractual clauses to ensure that local providers adhere to appropriate data protection standards.

At TMT, we are committed to safeguarding your personal information. We employ robust data protection measures to ensure that your data is handled with the highest level of security and integrity. Our practices are designed to protect your information from unauthorized access, misuse, and breaches. Below, we outline the specific data protection measures we implement to ensure the safety and confidentiality of your personal data.

• Security measures: We employ a comprehensive set of security measures, including administrative, technical, and physical safeguards, to prevent misuse, unauthorized access, or data breaches.
• Breach Notification: In the unlikely event of a data breach, we will promptly inform you and the relevant regulatory bodies as required by law.
• Employee Training: We ensure that our employees and contractors with access to personal data are trained in data protection practices and are aware of their responsibilities.
• Third-Party Agreements: We have appropriate contractual coverage with third-party service providers to ensure they meet our standards for data security and compliance with applicable laws.

Despite our rigorous security measures, the internet is inherently vulnerable. We encourage you to be cautious when sharing personal information online and to provide only the data that is necessary for your booking or interaction with us. Avoid disclosing information that is not requested by us or required for your service.

We are committed to ensuring our customers retain full control over their personal information. In accordance with relevant data protection laws and our legal obligations, you are entitled to certain rights concerning your personal data, subject to specific exemptions. We are dedicated to upholding these rights and will act in compliance with all applicable laws, rules, and regulations governing data processing.

• Right to be Informed: You have the right to obtain a copy of the personal information we hold about you, as well as details about third parties with whom we share your data and the nature of this data. We base this on your consent, and we will provide necessary transparency before collecting your information.
• Right of Access: You may request a copy of your personal information and other relevant details that we hold about you.
• Right to Rectification: You can request corrections or updates to any inaccurate, outdated, or incomplete information we have.
• Right to Erasure: You may ask us to delete any or all of your data. Please note that we may be unable to fulfill this request if we need to retain information for legal compliance or other specified purposes.
• Right to Withdraw consent: You may withdraw your consent at any time, and we will cease processing your data upon receiving your withdrawal request.

To exercise any of these rights, please submit your request to management@trulymadlytravels.com. There is no fee for accessing your personal data or exercising other rights, although we may impose a reasonable fee for requests that are unfounded, repetitive, or excessive. In such cases, we may also refuse to fulfill the request. 

Identity Verification: To protect your data, we may require additional information to verify your identity before granting access or processing requests. This security measure helps ensure that personal data is disclosed only to authorized individuals. We may also reach out for further details to expedite our response.

We strive to address all legitimate requests within one month. However, if your request is complex or if you have made multiple requests, it may take longer. We will notify you of any delays and keep you updated on the progress.

We maintain the discretion to amend and update this privacy policy as deemed appropriate. All changes will be published on this page and will become effective upon their release. The date of the most recent update will be indicated at the bottom of this section. We advise you to periodically review this page to remain informed about any adjustments to our privacy practices.

This policy was last updated in August 2024.

If you have any questions or concerns about this policy, please contact us at management@trulymadlytravels.com.